Privacy Policy

Introduction

Welcome to B2EU Coach, an AI-powered learning platform operated by BALE2EU S.L.

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using B2EU Coach, you agree to the practices described in this Privacy Policy.

1. Data Controller

2. Information We Collect

Depending on how you use B2EU Coach, we may collect the following information.

Account Information

• Full name
• Email address
• Encrypted password
• Profile picture (optional)
• Preferred language
• Country
• Account settings

Learning Data

• Completed lessons
• Learning progress
• Quiz results
• XP
• Achievements
• Streaks
• Certificates
• Clinical Universe progress
• Interview preparation progress
• Exam preparation progress

AI Interactions — when using AI-powered features we may process:

• Questions submitted to AI
• Grammar requests
• Writing exercises
• Nursing documentation exercises
• Learning conversations
• AI-generated feedback

Voice & Audio Data — when using speaking exercises we may process:

• Voice recordings
• Speech transcriptions
• Pronunciation analysis
• AI-generated pronunciation feedback

Payment Information

If you purchase Premium or other paid services, payments are securely processed by Stripe. B2EU Coach does not store complete payment card information.

Technical Information — we automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language settings
• Login timestamps
• Session information
• Cookies
• Analytics data
• Error logs

3. How We Use Your Information

We process your information in order to:

• Provide access to B2EU Coach
• Personalize your learning experience
• Track learning progress
• Generate AI-powered educational feedback
• Improve pronunciation analysis
• Issue certificates
• Process subscriptions and payments
• Provide customer support
• Improve platform quality
• Prevent fraud and abuse
• Comply with legal obligations

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases pursuant to Article 6 GDPR:

• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• User consent, where applicable

Where consent is required, users may withdraw their consent at any time.

5. AI Services

B2EU Coach uses Artificial Intelligence to support language learning and professional healthcare education. AI may provide:

• Grammar explanations
• Language corrections
• Pronunciation feedback
• Nursing documentation feedback
• Learning recommendations
• Interactive educational conversations

AI-generated responses are intended solely for educational purposes and should not replace professional medical judgment, legal advice, or official educational guidance.

6. Data Processing

To provide our services, BALE2EU S.L. works with carefully selected third-party service providers (“Data Processors”) who process personal data on our behalf.

Where required, we have entered into or rely upon appropriate Data Processing Agreements (DPAs) and contractual safeguards to ensure compliance with the GDPR.

Our current data processors may include:

• Firebase
• Supabase
• OpenAI
• ElevenLabs
• Stripe
• Google Analytics
• Vercel

These providers process personal data only to the extent necessary for delivering B2EU Coach. We regularly review our service providers to ensure appropriate technical and organizational security measures.

7. Third-Party Services

B2EU Coach currently uses trusted third-party services including:

• Firebase — authentication, cloud services, notifications, user management
• Supabase — database, storage, authentication, backend infrastructure
• OpenAI — artificial intelligence, writing correction, grammar explanations, educational conversations
• ElevenLabs — speech synthesis, voice generation, text-to-speech
• Stripe — payment processing, subscriptions, billing, invoices
• Google Analytics — website analytics, usage statistics, performance optimization
• Vercel — cloud hosting, deployment, content delivery, performance optimization

Additional service providers may be added as the platform evolves.

8. Payments

Payments for Premium subscriptions and other paid services are securely processed by Stripe. B2EU Coach never stores complete payment card information.

Please refer to Stripe’s Privacy Policy for further information regarding payment processing.

9. Cookies

We use cookies and similar technologies to:

• Keep users logged in
• Remember user preferences
• Improve platform performance
• Analyze website traffic
• Personalize the learning experience
• Improve security

Users may manage or disable cookies through their browser settings.

Please note that certain platform features may not function correctly without cookies.

10. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where required, we ensure appropriate safeguards are implemented, including Standard Contractual Clauses (SCCs) or other legally recognized transfer mechanisms under the GDPR.

11. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Maintain user accounts
• Comply with legal obligations
• Resolve disputes
• Enforce our Terms of Service

Users may request deletion of their account at any time.

12. Your Rights

Under the GDPR you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

Requests may be sent to: hi@b2eu.ai

13. Data Security

We implement appropriate technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include secure authentication, encrypted communications, access controls, secure hosting, and continuous monitoring.

However, no online platform can guarantee absolute security.

14. Children's Privacy

B2EU Coach is intended for users aged 16 years or older. We do not knowingly collect personal information from children under the age of 16.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact: