Terms of Service

Introduction

Welcome to B2EU Coach, an AI-powered learning platform operated by BALE2EU S.L.

By creating an account or using B2EU Coach, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our platform.

1. About B2EU Coach

B2EU Coach is an AI-powered educational platform designed to help healthcare professionals prepare for working in Germany. The platform provides:

• German language learning
• Healthcare-specific education
• AI-powered learning assistance
• Clinical Universe
• Interview preparation
• Knowledge Universe
• Exam preparation
• Professional development

B2EU Coach is intended solely for educational purposes.

2. Eligibility

You must be at least 16 years old to create an account. By registering, you confirm that:

• the information you provide is accurate;
• you have the legal capacity to use our services;
• you will comply with these Terms.

3. User Accounts

You are responsible for maintaining the confidentiality of your login credentials. You agree to:

• provide accurate account information;
• keep your password secure;
• immediately notify us of any unauthorized access.

You remain responsible for all activities carried out under your account.

4. Premium Access

Certain features of B2EU Coach require a Premium subscription. Premium access may be:

• purchased directly;
• provided by an employer;
• granted through a partner organization;
• granted by BALE2EU S.L.

Premium content, features and pricing may change as the platform evolves.

5. Payments

Payments are securely processed through Stripe. B2EU Coach does not store complete payment card information.

Subscriptions automatically renew unless cancelled before the next billing cycle, unless otherwise stated during purchase.

Users may cancel their subscription at any time through their account settings or by contacting us.

Refunds are only provided where required by applicable law.

6. Acceptable Use

You agree not to:

• share your account with others;
• copy, reproduce or distribute platform content;
• upload malicious software;
• misuse AI features;
• attempt unauthorized access;
• interfere with platform security;
• reverse engineer any part of the platform;
• use B2EU Coach for unlawful purposes.

Violation of these Terms may result in suspension or permanent termination of your account.

7. AI Features

B2EU Coach uses Artificial Intelligence to provide educational assistance. AI may assist with:

• grammar explanations;
• pronunciation feedback;
• writing correction;
• nursing documentation;
• interview preparation;
• healthcare education.

AI-generated responses may occasionally contain inaccuracies. Users remain responsible for verifying information before applying it in real-life situations. AI-generated content is intended solely for educational purposes.

8. Educational Disclaimer

B2EU Coach does not replace:

• official language schools;
• university education;
• healthcare training;
• clinical supervision;
• professional medical judgment;
• governmental examinations.

Completion of courses does not guarantee:

• passing language examinations;
• obtaining professional recognition;
• employment;
• visa approval;
• professional licensing.

9. Intellectual Property

Unless otherwise stated, all content available on B2EU Coach, including but not limited to:

• lessons;
• texts;
• graphics;
• images;
• videos;
• audio;
• software;
• databases;
• AI prompts;
• quizzes;
• trademarks;
• logos;
• designs,

is the exclusive intellectual property of BALE2EU S.L.

No content may be copied, reproduced, translated, distributed, sold or commercially exploited without prior written permission.

10. User Content

Users retain ownership of content they submit.

By uploading content to B2EU Coach, you grant BALE2EU S.L. a limited, non-exclusive license to process that content solely for providing educational services.

We do not claim ownership of your personal learning content.

11. Platform Availability

We strive to provide uninterrupted access to B2EU Coach. However, we cannot guarantee continuous availability. The platform may occasionally be unavailable due to:

• maintenance;
• updates;
• security improvements;
• technical issues.

12. Platform Updates

B2EU Coach is continuously evolving. BALE2EU S.L. may:

• add new features;
• remove features;
• improve AI functionality;
• redesign the platform;
• modify lessons;
• introduce new learning modules,

without prior notice.

13. Account Suspension & Termination

Users may delete their account at any time.

BALE2EU S.L. reserves the right to suspend or permanently terminate accounts that violate these Terms or misuse the platform.

14. Limitation of Liability

To the maximum extent permitted by law, BALE2EU S.L. shall not be liable for:

• indirect damages;
• loss of profits;
• interruption of business;
• loss of data;
• examination results;
• employment decisions;
• visa decisions;
• professional recognition decisions;
• medical decisions made by users.

Our maximum liability shall not exceed the total amount paid by the user during the previous twelve months.

15. Privacy

Your use of B2EU Coach is also governed by our Privacy Policy.

By using our platform, you acknowledge that you have read and accepted our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of the Kingdom of Spain.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Málaga, Spain, unless mandatory consumer protection laws provide otherwise.

17. Changes to These Terms

We may modify these Terms from time to time.

The latest version will always be published on this page.

Continued use of B2EU Coach after changes become effective constitutes acceptance of the updated Terms.

18. Contact